Nagad says it refunded nearly Tk 130mn to Evaly customers

Another Tk 48 million is still awaiting disbursement, it says

Mobile financial service provider Nagad says it has returned most of the money Evaly customers deposited with it before the e-commerce platform collapsed.

In a statement on Tuesday, Nagad said Tk 176.93 million was held on behalf of Evaly customers when the company shut down in October 2021. Of that, Tk 128.31 million has since been refunded to 24,630 customers.

According to Nagad, following government verification procedures in 2023, it refunded Tk 61.44 million to 1,631 customers, while in 2024, it disbursed Tk 66.82 million to 22,999 customers in several instalments.

The refunds were carried out under the direct supervision of the Ministry of Commerce’s technical committee on digital commerce, Nagad said.

It added that Tk 48.62 million remains deposited on behalf of Evaly customers and would be returned once the committee instructs.

Nagad’s Chief Commercial Officer Mohummed Shahin Sarwar Bhuiyan said the company was committed to fulfilling its obligations.

“We are discharging this responsibility with utmost sincerity and dedication,” he said, stressing that Nagad was in close contact with the ministry.