Published : 03 Jul 2026, 06:40 AM
Updated : 08 Sep 2026, 09:21 AM
The Power Ministry has pledged a thorough investigation into complaints of inflated electricity bills for June, warning of strict action if any misconduct by utility officials is proven.
The warning came during a review meeting of the Power Division with divisional commissioners, deputy commissioners (DCs), and officials from electricity distribution agencies and companies, the ministry said on Thursday.
The virtual meeting, held on Zoom, also reviewed load-shedding, sought explanations for the unusually high electricity bills reported in June, gathered field-level feedback on power outages, and discussed the latest progress in installing meters for rooftop solar systems.
A significant number of electricity consumers across the country have alleged through the media and social media that they received unusually high bills for June.
At the meeting, the heads of distribution companies were asked to explain the complaints.
However, the DCs said they had not received a significant number of such complaints in their districts.
The power secretary said distribution companies had been instructed to resolve customer complaints over electricity bills without delay.
"If there are clerical errors, they must be corrected immediately," he said.
"However, if allegations of malpractice against any official or employee of a distribution company are proven, strict legal action will be taken."
Earlier, the Power Division urged consumers to contact their electricity distribution companies directly or through hotline services to resolve billing disputes.
Consumers can lodge complaints through the Power Division's central hotline 16999, Bangladesh Power Development Board 16200, Rural Electrification Board 16899, DPDC 16116, DESCO 16120, NESCO 16603, and WZPDCL 16117.
The meeting also discussed rooftop solar panel installations, with DCs saying they were ready to implement the government's directives.
