Central bank governor 'surprised' hearing customers' complaints against banks
Staff Correspondent bdnews24.com
Published: 2017-02-07 23:52:50.0 BdST Updated: 2017-02-07 23:52:50.0 BdST
Bangladesh Bank Governor Fazle Kabir has expressed 'surprise' after hearing customers' allegations on the quality of services at commercial banks.
The governor says it is an 'alarming issue’.
He heard the complaints of the customers at a programme marking the publication of the 2015-16 financial year report of the central bank's Financial Integrity and Customer Services Department on Tuesday.
"I am surprised after hearing the complaints of the customers. How could these happen?" Kabir said.
"Every complaint is related to the banks' daily activities. These are not any insignificant matters like someone failed to change torn up notes. It's alarming," he added.
Several customers shared their experience of getting harassed at banks.
One of them said someone else withdrew the money his brother sent to his account from abroad.
Another customer said Bangladesh Bank's mediation is always needed to solve problems related to Letter of Credit.
The central bank received total 4,530 complaints in the fiscal year, of which 58.7 percent are against the private banks, 28.28 percent against state-run banks, 4.06 percent against foreign banks and 4.66 percent against specialised ones.
Islami Bank Bangladesh has 268 complaints of customer harassment filed in that fiscal, Janata Bank 231, Dutch-Bangla Bank 204, Krishi Bank 184, Pubali Bank 132, Rupali Bank 131 ad Eastern Bank 126.
Seeing the report, Governor Fazle Kabir urged all the scheduled banks to be friendly to the customers.
"The people deposit money in banks because they trust us. We'll have to serve them faithfully. Complaints and dissatisfaction over the services are unacceptable," he said.
"It will be difficult for a bank to survive if it loses the customers' trust," he added.
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