Complaints of slack services surface at BRTA public hearing

The people have spoken out against careless services of Bangladesh Road Transport Authority at a public hearing.

BRTA Chairman Md Nazrul Islam at the hearing on Wednesday admitted that some officials were responsible for the suffering of service seekers.

He has urged that complaints be sent directly to top authorities and assured some that he would personally look into the problems they faced at BRTA offices.

“Sometimes they say files are missing. But Tk 500 note can get the work done. That is how some of our workers behave,” he said, adding that some erring officials have been punished.

Zebunnessa had gone to the BRTA office at Mirpur to change car ownership.

“I was asked to come to Room-120 with my national ID. I went there but failed to understand what was going on. Then they asked me to go to Room-121. I was asked to make copies of my documents. So I ran to make copies. Then I was asked to go to Room-119 for finger prints. When I went there, I was told they will not take my prints!”

“I asked them what the problem was. They said the server was giving them trouble for two months. Then I wondered why I was asked to come when they knew they had problems. Three more were asked to leave in this way.”